An Unbiased View of etech
the chance to multi-undertaking answering several chats/phone calls and navigating efficiently involving both equally mediums.
Language capabilities: We are seeking candidates with solid English conversation skills, the two published and verbal, to effectively interact with our numerous clientele and collaborate inside of our crew
consider inbound or make outbound phone calls to consumers with the objective of discussing non- profits relevant troubles.
Communicate with existing and possible clients using many different Laptop more info and telecommunications engineering/software package to offer data and response concerns
To work with Operations to create procedures for holiday along with other schedule exceptions that maintains the worker requires/shopper demands stability.
A group of devoted leaders inside the Speak to Heart business who're keen about producing a outstanding variance for our
The employee is occasionally required to stand and stroll. The employee must once in a while carry and/or go up to 25 pounds. precise eyesight capabilities required by this work include near eyesight, peripheral vision, depth perception, and talent to adjust target
Builds and maintains company interactions with consumers by delivering prompt and accurate solutions to market consumer loyalty
Functioning intently with critical stakeholders to understand venture scope and demands regarding capabilities and capabilities.
About us Etech provides subsequent-technology BPO solutions. a worldwide minority-owned company, Etech has produced and trademarked how to show your facts into strategic insights. Leveraging the power of artificial in addition human intelligence Etech enhances instruction and coaching to target crucial behaviors producing improved purchaser activities and shareholder benefit. Etech introduced in 2003 with only four hundred workers and an individual Make contact with center in Nacogdoches, Texas.
To analyze forecasted volume and available workers to make certain staffing is scheduled in essentially the most economical method to correctly benefit from available sources and preserve satisfactory support levels
Identifies and escalates priority difficulties by asking probing questions and utilizing the understanding foundation application
practical experience Functioning as Element of a collaborative crew - we function alongside one another to verify shoppers can use our products and services with no problems and exceptional encounter is presented in the course of just about every conversation.
Obtain all demanded details whilst focusing on buyer’s motive to Call and update tickets based around the communication or escalate precisely the same to concerned Office.